The document was created using the Sellvio GTC generator.
selmeci.hu - effective from this date: 2026-02-27
I. General Provisions
1. These General Terms and Conditions (hereinafter: GTC) define the rights and obligations of SELMECI MÉRNÖKIRODA Kft. (hereinafter: Service Provider) and the party using the service via the Service Provider’s selmeci.hu online portal (hereinafter: Website) (hereinafter: user).
2. Details of the Service Provider:
a. Name: SELMECI MÉRNÖKIRODA Kft.
b. Registered office: 8227 Felsőörs, Bárókert utca 4
c. Tax number: 25754397219
d. Company registration number: 19-09-518703
e. Name of the Court of Registration: Company Court of Veszprém Regional Court
f. Mailing address: info@selmeci.hu
g. Customer service phone number: +36 30 238 5848
3. Hosting provider details:
a. Name: Yettel Magyarország Zrt.
b. Registered office: Hungary, Törökbálint, Pannon út 1.
c. Contact: adatvedelem@yettel.hu
d. Website: yettel.hu
4. The scope of the GTC covers electronic commerce services provided within the territory of Hungary via the Website.
5. The language of the contract: Hungarian
6. The contracts qualify as written contracts; the Service Provider does not register them.
7. The Service Provider is not subject to any code of conduct.
VII. Complaint Handling and Customer Service in Case of Consumer Complaints
The rules set out in this chapter shall apply if the user qualifies as a consumer, i.e. a natural person acting outside the scope of their profession, independent occupation or business activity.
The name and registered office of the Service Provider can be found in the first part of the GTC. The user may communicate their complaint to the Service Provider either verbally or in writing.
Contact details of the Service Provider for complaint handling:
Postal address: 8227 Felsőörs, Bárókert utca 4
Electronic mail: info@selmeci.hu
Customer service by phone: +36 30 238 5848
In person: 8227 Felsőörs, Bárókert utca 4
1. Handling of verbal complaints
Immediate investigation
The Service Provider shall immediately examine the user’s verbal complaint and, if necessary, remedy it. If the user does not agree with the handling of the complaint, or if immediate investigation is not possible, the Service Provider shall promptly draw up minutes of the complaint and its position regarding it.
Taking of minutes
The minutes taken of the complaint shall include the user’s name and address or email address, the place, time and method of submitting the complaint, a detailed description of the complaint, and a list of documents presented by the user. In the case of a verbal complaint made in person, a copy of the minutes shall be provided to the user on the spot.
Handling complaints by phone
The Service Provider shall assign a unique identification number to verbal complaints communicated by the user via telephone or other electronic communication services.
A copy of the minutes of the complaint shall be sent to the user at the latest together with the substantive response.
The Service Provider shall record telephone complaint handling and retain the recording for five years.
The audio recording made during telephone administration shall be made available to the user free of charge upon request, and the Service Provider shall ensure the possibility of listening to the recording at its customer service office or send a copy electronically upon request. The Service Provider shall fulfill the request for access to the recording within thirty days from becoming aware of it.
2. Handling of written complaints
Deadline for response
The Service Provider shall respond to the user’s written complaint in writing, substantively and in a verifiable manner within thirty days of its receipt. If the Service Provider rejects the user’s complaint, it shall provide reasons for its position.
If the user does not provide their name and address or email address, fails to provide a detailed description of the complaint, or does not submit the documents, records and other evidence necessary for assessing the complaint, the Service Provider is not obliged to respond to the complaint.
The Service Provider shall immediately confirm receipt of a complaint submitted via the electronic interface/form provided by it to the email address specified by the consumer.
Retention of documentation
The Service Provider shall retain the minutes taken of the complaint, the written complaint and a copy of the substantive response for three years and present them to the supervisory authorities upon request.
3. Legal remedies
If the Service Provider rejects the complaint, it shall inform the user in writing about which authority or conciliation body may be initiated with the complaint. The information shall include the registered office, telephone and internet contact details, and mailing address of the competent authority and the conciliation body according to the user’s place of residence or stay.
Contact details of the Conciliation Body: bekeltetes.hu/udvozlo
Contact details of the Consumer Protection Authority:
fogyasztovedelem.kormany. … /fogyasztovedelmi_hatosag
3.1. Initiating conciliation body proceedings
During the handling of complaints and the provision of information to consumers, the Service Provider cooperates with associations representing consumer interests and with consumer protection authorities.
The Service Provider informs the user that it has made a written general declaration of submission, valid until revoked, to the conciliation body competent according to its registered office or – with effect extending to all conciliation bodies – to the Hungarian Chamber of Commerce and Industry (MKIK).
The Service Provider informs users that, in addition to users qualifying as consumers, civil organizations under separate legislation, ecclesiastical legal entities, condominiums, housing cooperatives acting for purposes outside their independent occupation and economic activity, as well as consumers who are citizens of a Member State or have residence in a Member State, and businesses established in a Member State that purchase goods or use services within the Union exclusively for end-use purposes, or act with such intention, may also turn to a conciliation body.
3.2. Consumer protection authority proceedings
Before initiating proceedings of the consumer protection authority, the user is obliged to attempt to settle the dispute directly with the Service Provider.
The user may initiate proceedings of the consumer protection authority if the Service Provider has violated provisions set out in consumer protection legislation, in particular obligations related to distribution, service provision, complaint handling, customer service, product quality, composition, packaging, pricing, the handling of warranty and guarantee claims, and consumer information.
The request submitted to the consumer protection authority must include:
- the name and registered office address of the Service Provider,
- the place where the contested conduct occurred,
- a brief description of the subject of the request supported by the available documents, including in particular the response letter sent by the Service Provider to the user’s inquiry, the minutes taken of the verbal complaint, and in the case of a complaint submitted by post or electronically, a document certifying dispatch.
Proceedings of the consumer protection authority may not be initiated after three years from the occurrence of the infringement. If the unlawful conduct is continuous, the time limit shall begin upon termination of the conduct.
In proceedings of the consumer protection authority – within the scope of protecting the consumer interests they represent – associations representing consumer interests shall also have the rights of a party.
If the consumer protection authority establishes a violation of consumer protection provisions, it may, among other measures, order the termination of the unlawful situation, prohibit the continuation of the unlawful conduct, oblige the Service Provider to remedy the identified deficiencies within a specified deadline, or impose a consumer protection fine.
4. Procedure of the Service Provider in case of repeated complaints
If the user submits a complaint again with the same content as a previously substantively answered complaint and containing no new information, the Service Provider may refrain from investigating it. The Service Provider may also refrain from investigating complaints made by unidentified persons.
5. Compliance with written form
The Service Provider may fulfill its written complaint handling obligations by letter, telefax or electronic means, provided that the applied method enables the durable storage of data and its display in unchanged form.
XI. Other provisions and information
1. The Service Provider informs the user that
a. the annual availability of the servers ensuring its data processing exceeds 99.9%. Regular backups are made in order to protect data, so the original content can be restored in the event of data loss,
b. stored information is placed in MSSQL and MySQL databases; sensitive data are protected by strong encryption, for which hardware-based encoding solutions integrated into the processor are used.
2. The Service Provider informs the user that the Sellvio rating system operates on the Website.
a. The rating system does not evaluate individual products but the operation of the website itself, exclusively based on the opinions of real users.
b. During the review process, the following security technical measures are applied:
i. The possibility to submit a rating is activated exclusively after purchase. The system operates independently of the Website, and the reviews are stored by Sellvio (ErdSoft Kft.: company registration number: 06-09-030198, registered office: 6720 Szeged, Kígyó utca 4.).
ii. A rating may only be submitted after purchase, based on an invitation sent to the provided email address.
iii. It is important to note that neither ratings nor reviews can be deleted – both positive and negative feedback are displayed, thus the system provides an authentic picture of the operation of the Website.